Who We Are
Our Story & Mission
Learn about our company history, values, and the team behind our success.
Our Story
Reliable Services Group was founded in 2005 with a simple mission: to provide integrated facility services that consistently exceed client expectations. What began as a small security company in Perth has grown into a comprehensive service provider offering security, cleaning, grounds maintenance, and facilities management solutions across Western Australia.
Our growth has been driven by our commitment to quality, reliability, and customer satisfaction. We've built our reputation on delivering exceptional service and building long-term relationships with our clients.
Today, we serve clients across various sectors, including commercial, retail, healthcare, education, and government. Our integrated approach allows us to provide seamless service delivery and consistent quality across all our service lines.
With over 500 employees and a fleet of 75+ vehicles, we have the resources and expertise to handle projects of any size while maintaining the personalized service that has been our hallmark since day one.
Our Values
Reliability
We deliver on our promises, consistently providing dependable service that our clients can count on. Our team understands that reliability is the foundation of trust, and we work tirelessly to maintain our reputation for consistency and dependability.
Integrity
We conduct our business with honesty, transparency, and ethical practices at all times. Our commitment to integrity means that we communicate openly with clients, honor our commitments, and take responsibility for our actions.
Excellence
We strive for excellence in everything we do, continuously improving our services and processes. Our team members are trained to the highest standards and are committed to delivering superior results on every project.
Customer Focus
We put our clients at the center of our business, tailoring our services to meet their specific needs. We listen carefully to client feedback and continuously adapt our approach to ensure maximum satisfaction and value.
Our Mission
To deliver exceptional integrated facility services that create safe, clean, and well-maintained environments, allowing our clients to focus on their core business while we handle the rest.
We accomplish this by:
- Employing highly trained and dedicated staff
- Utilizing advanced technology and equipment
- Implementing rigorous quality control processes
- Maintaining open communication with clients
Our Vision
To be Western Australia's most trusted and respected integrated facility services provider, recognized for our commitment to excellence, innovation, and sustainability.
We aim to:
- Set the industry standard for service quality and reliability
- Lead the industry in sustainable practices
- Create meaningful employment opportunities in our communities
- Continuously innovate and improve our service offerings
Our Journey
From our humble beginnings to becoming a leading integrated facility services provider in Western Australia, our journey has been defined by growth, innovation, and a commitment to excellence.
2005
Company Founded
Reliable Services Group was established in Perth as a small security company with just 5 employees and 2 vehicles.
2008
Service Expansion
Expanded our service offerings to include commercial cleaning, growing to 50 employees and securing our first major retail client.
2012
Grounds Maintenance Launch
Added grounds maintenance services to our portfolio and opened our second office in Fremantle, expanding our reach across the Perth metropolitan area.
2015
Complete Service Integration
Added facilities management to complete our integrated service offering. Reached 200 employees and expanded our fleet to 30 vehicles.
2018
Sustainability Initiative
Launched our comprehensive sustainability program, committing to environmentally responsible practices across all service lines.
2022
Digital Transformation
Implemented advanced digital systems for service delivery, client reporting, and operational management, setting new industry standards for transparency and efficiency.
Today
Leading Service Provider
Now with over 500 employees, 75+ vehicles, and offices across Western Australia, we continue to grow while maintaining our commitment to exceptional service quality and client satisfaction.
Our Leadership Team
Meet the experienced professionals who guide our company's strategic direction and ensure we deliver on our promises to clients and employees alike.
Michael Thompson
Chief Executive Officer
With over 25 years of experience in the facility services industry, Michael has led Reliable Services Group since its founding in 2005. His vision and leadership have been instrumental in the company's growth and success.
Sarah Johnson
Chief Operations Officer
Sarah oversees all operational aspects of our business, ensuring consistent service delivery and client satisfaction. Her background in operational excellence and process improvement has helped establish our reputation for reliability.
David Chen
Chief Financial Officer
David manages our financial strategy and ensures the company's fiscal health. His expertise in financial planning and analysis has been crucial in supporting our sustainable growth and expansion across Western Australia.
Our Impact By The Numbers
Over the years, we've built a track record of success and growth that reflects our commitment to excellence and client satisfaction.
Employees
Service Vehicles
Active Clients
Years of Service
Our Approach
At Reliable Services Group, we take a systematic and client-focused approach to service delivery that ensures consistent quality and results. Our methodology is built on four key pillars:
Assessment
We begin by thoroughly understanding your facility's unique needs, challenges, and objectives through comprehensive site assessments and stakeholder consultations.
Planning
Based on our assessment, we develop a customized service plan that outlines scope, schedules, staffing, equipment, and quality control measures tailored to your specific requirements.
Execution
Our highly trained teams implement the service plan with precision, using advanced equipment and proven methodologies to deliver consistent, high-quality results.
Continuous Improvement
We regularly evaluate our performance through inspections, client feedback, and performance metrics, making adjustments as needed to ensure ongoing excellence and client satisfaction.
Our Difference
What sets Reliable Services Group apart from other facility service providers is our commitment to excellence in every aspect of our business:
Integrated Service Model
Our comprehensive service offering allows clients to consolidate vendors, simplify management, and ensure consistent quality across all facility services.
Local Expertise
As a Western Australian company, we understand the unique challenges and requirements of local facilities and environments, allowing us to provide tailored solutions.
Technology-Enabled Services
We leverage advanced technology for service delivery, reporting, and communication, providing clients with real-time visibility and data-driven insights.
Sustainability Focus
Our commitment to environmentally responsible practices is integrated into all our service lines, helping clients reduce their environmental footprint.
Ready to Experience the Reliable Difference?
Contact us today to learn how our integrated facility services can help you maintain a safe, clean, and well-maintained environment while reducing costs and administrative burden.