Privacy Policy
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Our Commitment to Privacy
At Reliable Services Group, we understand that your privacy is fundamental to your trust in our services. This Privacy Policy outlines how we collect, use, protect, and manage your personal information across all our security, cleaning, grounds maintenance, and facilities management services.
Information We Collect
Personal Information
- Contact details (name, email, phone number, address)
- Business information and service requirements
- Employment application details and background check information
- Payment and billing information
Technical Information
- Website usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
How We Use Your Information
Service Delivery
- • Providing security, cleaning, and maintenance services
- • Managing service schedules and assignments
- • Quality assurance and service improvements
- • Emergency response and incident management
Business Operations
- • Processing payments and invoicing
- • Employee recruitment and management
- • Legal compliance and regulatory requirements
- • Marketing and business development
Data Protection & Security
We implement industry-standard security measures to protect your personal information:
Technical Safeguards
- • SSL encryption for data transmission
- • Secure data storage and backup systems
- • Regular security audits and updates
Administrative Controls
- • Access controls and user authentication
- • Employee training on data protection
- • Incident response procedures
Information Sharing & Disclosure
We do not sell, trade, or rent your personal information. We may share information only in these circumstances:
Service Providers
Trusted third-party vendors who assist in service delivery, subject to strict confidentiality agreements.
Legal Requirements
When required by law, court order, or to protect our rights and the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, with appropriate notice to affected parties.
Your Privacy Rights
Request access to your personal information we hold
Request correction of inaccurate information
Request deletion of your personal information
Request transfer of your data to another service
Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage.
Types of Cookies We Use:
- • Essential cookies for website functionality
- • Analytics cookies to understand user behavior
- • Preference cookies to remember your settings
- • Marketing cookies for relevant advertising
You can control cookie preferences through your browser settings or our cookie consent banner.
Privacy Questions?
Contact our Privacy Officer for any questions about this policy or your data rights.
Reliable Services Group
Perth, WA
Related Policies
Compliance
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date above. We encourage you to review this policy periodically.